From 2017 to 2018 business was going well: website traffic, revenues and profits were growing steadily month over month. The company had launched two business divisions, each achieving success in their markets, and the company was gaining market share in a competitive space.
In early 2019 – without any warning – organic website traffic, which accounts for a significant portion of their new revenue, started to decline.
From January through October 2019, this slow and steady decrease persisted. By November 2019 organic traffic had dipped dangerously low, materially impacting their profitability and prompting them to seek a solution.